You are entitled to withdraw from the contract of sales within fourteen (14) days. The period of this fourteen (14) days starts, once you or any other announced third party has taken possession of the items of delivery.

In case you want to take advantage of your right to withdraw you have to explicitly announce this to us, e.g. via a letter or an e-mail. You can either use the form downloadable for this website or use any other form of written communication.

Please address your claim in written form to:
Alpine Art
Dr. Christian Reinhardt
Leopoldstraße 7
A-6020 Innsbruck

To preserve your right to withdraw it is necessary that the claim has been placed before the end of the fourteen (14) day period.


Download claim to withdraw



If you withdraw from this contract of sales, all payments you have made will be replaced including the delivery costs (expect those costs resulting from non-standard delivery that has been arranged upon your request). The refunds will be placed no later than fourteen (14) days after we have received your notice of claim. We will use the same method of payment that has been used in the original transaction, unless both parties have agreed otherwise. In no case you will be charged additional costs for the refund. We can hold back refund until we have received all delivered items or until you have provided an official proof of return. You should return all items immediately, at latest fourteen (14) days after you have placed your claim with us (Alpine Art, Dr. Christian Reinhardt, Leopoldstraße 7, A-6020 Innsbruck). You have to cover all costs of the return.

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