Terms & Conditions

1. CONCLUSION OF CONTRACT

An order is considered as an offer by the customer. An order could only be placed by filling out all mandatory order form fields marked with an *. If any information is missing or the order cannot be placed to other circumstances, the customer will be informed by an error message.

A customer will be informed via e-mail once we have received an order. This notification e-mail cannot be considered as an acceptance of the offer. The contract of sale gets established, when we confirm the dispatch of the goods via e-mail. Only the goods listed in the dispatch notification mail shall be content of the contract of sales.

We do not store the contract of sales. A link to a current version of the terms and conditions gets included in the order receipt notification e-mail. The terms and conditions could be also downloaded and printed from www.alpineart.org/en/service/general-terms-conditions/

Other terms and conditions are not accepted, unless we agree to them explicitly. Changes and additions to the contract of sales, as well as any other agreements, need to be put down in writing.

 

2. LANGUAGE OF CONTRACT

The contract of sales could be established in English or German language. Order and business communications could be, as well, either done in English or German.

 

3. COUNTRIES OF DELIVERY

We do only approach customers that are legally entitled to establish a contract of sales and live either in Austria, any other country of the European Union, or Switzerland.

 

4. PRICES AND DELIVERY COSTS

All prices include value added tax, but do not include delivery costs. All delivery costs could be reviewed in the overview of delivery costs.

At a delivery into a non-European country the customer has to settle customs duties and all further expenses of import and export.

 

5. METHODS OF PAYMENT

We accept the following methods of payment: PayPal, credit card (Mastercard, Visa & American Express), Sofortüberweisung.

 

6.    LABELLING ERRORS

Of course, we try to make sure that any detail, description or price on this website is correct. However, mistakes could happen. In case a price was labelled incorrectly, we will inform the customer as soon as possible, so the customer has the choice to either confirm the order with the correct price or cancels the order. We will consider an order as canceled, if a customer does not get back to us. In case of a cancellation the full amount will be refunded.

 

7. WARRANTY

Customer claims based on legal regulations or any other complaints could be communicated to us via the contact form on this website.

Minor color deviation of our artwork is due to the creation process and the different modes of presentation. Therefore, these minor color deviations could not result in a warranty claim.

 

8. SHIPPING DAMAGE

If a package has been damaged while shipping, our customers are asked to place a claim directly at the delivery agent and get in contact with us thereafter. Not placing a claim has no influence on any entitlement to warranty. However, it helps us to place our claims at the shipping company or insurance.

 

9. PERIOD OF DELIVERY

The delivery period varies for each product. Details could be found in the product description on each product page. The declared delivery period is considered for Austria only. Delivery to other countries will be longer. Furthermore, the do not consider any delays caused by the shipping company or force majeure, for which we could not be held liable.

 

10. LIABILITY IN CASE OF NEGLIGENCE

Claims for compensation in case of minor negligence are not accepted. This is not valid for product liability claims and cases that involve damage to a person.

 

11. COPYRIGHT & RIGHT OF USE

All content on our website is protected by copyright. Content should neither be copied or distributed without consent of the right owner. Furthermore, it should not be copied or used in any other form.

 

12. RETENTION OF TITLE

We reserve the ownership of the item for delivery until payment therefore has been effective.

 

13. APPLICABLE LAW

This web shop is operated based on Austrian law. It is applicable to all legal transactions, as far as no compelling legal provisions oppose, exclusively Austrian law excluding its reference standards and the UN sales law.

 

14. SEVERABILITY CLAUSE

In case on or more regulations of this terms and conditions are invalid due to a legal decision by a court, this should not affect the validity of any other regulation. Invalid regulations should be replaced by the relevant legal regulation.

 

 

Date: 28.01.2018

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